[Solved]Recover Data from Samsung Galaxy with Broken Screen

A broken smartphone can be a very stressful experience as your phone acts as a one-stop shop for everything in your daily life – messages, contacts, calls, browsing, shopping, WhatsApp, etc. Losing all your data from your broken smartphone can be daunting, but thanks to the below tips and methods that you can try to retrieve and recover your data from your broken Samsung Galaxy S9/S8/S7/S6/S5, Note 8/Note 5/Note4.

Recover Data Using a PC
If your Computer Fails to Recognise Your Phone
Recover Data with the Help of Android Data Extraction

Samsung Broken Screen 1

Recover Data Using a PC

One of the most common and easiest ways to recover lost data from a broken Samsung Galaxy phone is by using a computer and a USB cable.
Follow the below steps:


Step 1: Using your phone’s USB cable, attach your Android smartphone to your PC. Your PC may need to install some drivers before it can recognise your phone.

Android Connect to Computer 2

Step 2: Go to My Computer and double-click on your smartphone folder name. You can find all your documents and multimedia files that are saved on your broken Android phone here. Your photos are in DCIM folder.

Android DCIM Folder

Step 3: Select the documents and files that you want to recover and right-click on the files to select Copy.


Step 4: Now go to the desired folder location on your PC and right-click Paste to paste all the selected files from your broken Samsung Galaxy phone on to your computer.


This method is very quick but the only disadvantage is that you cannot recover call logs, text messages, notes and contacts using this method. It may also not work if your PC fails to recognise your smartphone. But don’t worry because you can do still recover data using other methods.


If your Computer Fails to Recognise Your Phone

If you have loged in with your Samsung account on your Samsung Galaxy, you can use Samsung’s official Find My Mobile website to unlock your phone so that the PC recognise your device.


Step 1: Open the Samsung’s website from your computer and log in your Samsung account.


Step 2: Click Unlock my screen from the Find my mobile section.

Samung Find my Mobile

By clicking Unlock my screen, your PC will soon recognise your device and you can then follow the above steps to retrieve data and multimedia files from your broken Android phone.

Recover Data with the Help of Android Data Extraction

If you have tried plenty of methods to retrieve trapped files like photos, videos, messages, WhatsApp Messages, contacts and more other data in a Samsung Galaxy phone or tablet that is out of gear, maybe you will find a satisfactory outcome after turning to Android Data Extraction (Damaged Device) . For your convenience, we will provide a detailed guidance for you to do the recovery.
Download WinDownload Mac
Step 1: Open the tool on the computer, choose “Recover” at the left of the interface and connect the Samsung device to your PC via a USB cable.

Note: If the software can’t detect your device, click on “Recover Android Data” manually.

Recover SD Card

Step 2: Once the software detects your phone, go to the left side of the interface and select the option of “Recover from broken phone”.

Select the types of file you want to recover, and there are eight types that you can select, namely Contacts, Messaging, Call history, WhatsApp messages & attachments, Gallery, Audio, Video and documents.

Note that currently this function only support Samsung devices and it can only extract the existing data on the phone.

Select Data

Step 3: Please select the problem that matches your phone’s condition. There are two alternatives: “Touch doesn’t work or cannot access the phone” and “Black/broken screen”. Click the “Next” button to continue.

Extraction Mode

Step 4: After choosing the damaged state, please pick out the correct device name and model carefully, so as to protect your phone from being bricked or having other failures that could beyond remedy. We are still working to add more devices in the future to meet your needs. Besides, if you are confused about the device model or cannot find your type, just click on the highlighted sentence at the lower bottom. The click on “Next” to continue.

Select Device Model

Step 5: Boot your Samsung Galaxy into the Download Mode according to the instruction given by the program, finally click on the “Start” button.

Enter Download Mode

1. Switch off your Samsung device: long pressing the power button for 10 seconds.


2. Put your Samsung device into Download Mode: long press the Vol Down + Home + Power button at the same time for 5 seconds until your device vibrates. If your device doesn’t vibrate, repeat this step.


3. Press Vol Up button to confirm that you wish to enter the download mode.


Note: You don’t need to follow the count down in the windows because it’s so quickly.

If your device can display, you will see the screen as below.

Samsung Download Mode

Step 6: Finishing detection, the data recovery tool begins to scan your phone and download recovery package. Please wait for a while, for important data are always worthy of waiting.

Download Recovery Packpage

Step 7: You will get a list of recoverable files, please place a tick in the appropriate box beside the files that you want, then review the selected ones and retrieve them by clicking on the “Recover”. Finally save them to your PC for the subsequent transformation.

Preview Recover Broken Android Download WinDownload Mac
As a qualified phone user, not only should you know the emergent handlings to disordered Android device, but you are also supposed to know how to protect your own important but vulnerable data by doing regular backup for them with the help of Android Data Backup & Restore. Hope that next time you meet with this kind of trouble, you will not feel helpless and have the problem solved smoothly.

Samsung Recovery